In a crisis
Living with a child with disabilities can be difficult and there will be times when you need help and support quickly.
This page includes some useful contact details to help you navigate the system.
Mental Health crisis
First Response Service (FRS)
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) have a First Response Service (FRS) for people of any age who are distressed, worried about their mental health or experiencing something that makes them feel unsafe. It provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support.
Suicide - help for individuals and families
STOP Suicide is an award-winning suicide prevention campaign which reaches across Cambridgeshire and Peterborough. It is led by the charities Mind and Lifecraft in Cambridgeshire, Peterborough and Fenland
Whatever the mental or physical health diagnosis, if the person you care for has talked about suicide it’s important you take them seriously. In a crisis, help is available 24/7 from the Samaritans on 116 123. In an emergency, call 999.
Grassroots is a suicide prevention charity.
CALM Helpline is dedicated to preventing male suicide and offers confidential emotional support for men through their helpline. Telephone: 0800 58 58 58. Calls are free from landlines and most mobiles. Webchat (5pm-midnight).
Papyrus Hope line UK is a national confidential helpline for young people at risk of suicide. Telephone: 0800 068 41 41
Maytree Sanctuary is open to anyone in a suicidal crisis for a one-off short stay in a safe place. The service is free, and it is open to anyone in the UK. It offers a quiet place to reflect and time to talk in confidence. Telephone: 0207 263 7070
LivingWorks, a leading provider of suicide-alertness training, advises following the acronym TALK:
T – TELL
Someone who is feeling suicidal will be telling you how they feel but perhaps not very directly so be aware of the signs and learn to read them. Do not dismiss them or trivialise them
A – ASK
If you think someone is considering suicide always ask them. You can’t give them the idea of suicide simply by asking, and it is important that you do ask. If they say ‘no’ you haven’t lost anything, and if they say ‘yes’ you have a chance to help.
L – LISTEN
Don’t rush them or judge. Tell them ‘this is important’. Don’t try to offer solutions, just listen. Listening stops people feeling alone, gives hope and provides emotional release.
K – KEEP SAFE
Don't promise secrecy, but don’t leave someone feeling suicidal on their own. Keep yourself and them safe.
Most people who feel suicidal simply want to end their pain, not their life. Many people who have had suicidal thoughts and/or made a suicide attempt look back later and say they are glad to have survived and that the right intervention at the right moment made all the difference. There is nothing inevitable about suicide. It is often a question of knowing how to help and supporting someone through a crisis.
Carer Emergency (for over 18 year olds only)
Emergency Support for Carers
When you are a carer, knowing that if an emergency happens you already have a plan for how you will manage the situation can help to provide peace of mind and remove one of the many sources of stress. Not only are we able to give advice on planning, if the person you look after is over 18 in Cambridgeshire or Peterborough you can register a 'What if? Plan' with us.
The What if? service operates 24-hours a day throughout the year.
It can provide urgent support to the person you care for, in the event of you being unable to care.
Safeguarding children and young people
If you are concerned about a child or young person, you can find out what to do on Cambridgeshire County Council's Safeguarding Children page.
Social Care emergencies
If you need to contact Children's Social Care out of hours the telephone number is 01733 234724.