Accessibility

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This page provides details of our accessibility statement for the Cambridgeshire SEND Information Hub.

This website is run by Cambridgeshire County Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

This statement was last updated on 19 June 2023.

How accessible is this website?

Parts of this website are not fully accessible. For example:  

  • some pages and document attachments need general improvements  

  • some tables need row headers  

  • some images need improved alternative text 

  • some documents are not fully accessible  

  • some URL links may be broken (caused by an external link URL being changed by a third party)

Content that’s not within the scope of the accessibility regulations

We have some third party documents uploaded on our website, these are often not part of our service delivery and often promotional materials, signposting and further information materials. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix policy documents. 

Accessible documents

This page explains how accessible the documents on the Cambridgeshire SEND Information Hub website are. It covers PDFs, spreadsheets, presentations and other types of document. 

Using our documents

The council publishes documents in a range of formats, including PDFs and spreadsheets. 

We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to: 

  • provide an HTML option where possible 

  • tag headings and other parts of the document properly, so screen readers can understand the page structure 

  • make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they’re there for 

  • avoid using tables, except when we’re presenting data 

  • write in plain English 

How accessible are our documents?

New documents we publish and documents you need to download or fill in to access one of the services we provide should be fully accessible. However, we know that some of our older documents are not accessible. For example, some of them: 

  • are just photocopies and are not marked up in a way that allows screen reader users to understand them 

  • are not tagged up properly - for example, they do not contain proper headings 

  • are not written in plain English 

This mostly applies to our policy documents. These types of documents are exempt from the regulations, so we do not currently have any plans to make them accessible. But if you need to access information in one of these document types, you can contact us and ask for an alternative format. 

How to request content in an accessible format

If you need information in a different format contact us  and tell us:  

  • the web address (URL) of the content  

  • your name and email address  

  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF  

Making documents available in other languages

For the most part we do not provide documents translated into other languages on our website.  

If you would like request a document in another language, please contact us and a translated version of a document may be provided where possible. 

We do have the facility to enable all our HTML web pages to be translated into over 130 different languages. 

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements please contact us.

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  

Technical information about this website’s accessibility

The council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

This website is now significantly compliant with the Web Content Accessibility Guidelines version 2.1 AA standard 

Idox Directory Wireframe latest version  

We have launched the latest V4.0 wireframe as part of our website redesign that went live on 15 May 2023. This version has been improved to better meet WCAG AA standards. The update includes keyboard-navigable pages and accessible designs for the visually impaired. 

We have also worked hard to use the Hemingway app to improve the reading age of our pages and write in plain English. 

We now have improved touchscreen technology.  This is especially useful as we know a lot of our readers view the website using their phones. 

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